Refund policy

REFUND POLICY

Your statutory rights are not affected.

Our products are digital downloads. Once you purchase and download a product, you have gained access so it cannot be returned. However, customers may request a refund in the following circumstances.

Whilst we are confident that our products will be as described, fit for purpose and of satisfactory quality, if, within 14 days of purchase, you have any issues at all with your product, please reply to your order confirmation email and describe your issue. We will endeavor to help with your issue(s) and may require further information and co-operation from you during the troubleshooting phase. If the product you have purchased still does not work as it should or as described after we have assisted you, and provided you initially contacted us about any issues within 14 days of the order, then we will refund you or provide a replacement download of the product.

We can issue a refund without question if you have not yet downloaded your purchased product (this shows at our end) or if you have accidentally purchased the same product more than once. If this applies, email hello@lsp-actions.com within 14 days of the date of purchase and we will apply your refund to the payment method you used to make the original purchase.

But please note that we are not under any obligation to refund you where, for example, you have downloaded a product but then simply changed your mind about the purchase.

It is your responsibility to check that the product is compatible with your software, appropriate for your needs, and that you know how to use any relevant associated software such as Photoshop or Lightroom. We are not responsible for matters outside our reasonable control, for example, if you:

• failed to check that the product is best used with English versions of the software
• do not know how to use the product you have purchased
• if you have purchased the wrong product by mistake
• if you update your software and can no longer use the product
• if you use the wrong software for your product
• or if you did not read the product description properly.

LSP Actions®™ is not responsible for any future updates to third party software needed to run any LSP Actions®™ products. Your purchased product is guaranteed to work with Adobe Creative Cloud at the time of purchase. Any future changes to Adobe Creative Cloud software that renders any LSP Actions®™ product redundant or has any detrimental effect on the performance of the product, are not the responsibility of LSP Actions®™ and no refunds will be given. LSP Actions®™ will endeavor to provide upgrades and updates to match changes to the Adobe Creative Cloud software but does not promise to do so (whether at all or within any particular timeframe).